EK777 Privacy Policy

ek777 is an online casino platform serving players across Bangladesh. We understand that when you share your personal information with us, you are placing trust in the platform. That trust is something we take seriously. This Privacy Policy is written to be straightforward and honest — not buried in legal language that nobody actually reads.

This policy applies to all personal data collected through the ek777 website, mobile app, customer support channels, and any other interaction you have with the platform. It covers data collected from registered players as well as visitors who browse the site without creating an account.

ek777 collects different categories of personal data depending on how you interact with the platform. The main categories are outlined below:

We only collect data that is necessary for the purposes described in this policy. We do not collect sensitive categories of data such as racial or ethnic origin, political opinions, or health information unless specifically required by law.

ek777 collects your personal data through several channels:

• Direct interactions — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or update your account settings.
• Automated technologies — when you visit the ek777 website or app, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies.
• Third-party sources — in some cases, we may receive data from identity verification providers, payment processors, or fraud prevention services to supplement the information you have provided directly.
• Referral programs — if you were referred to ek777 by another player, we may receive limited information about that referral as part of the program mechanics.

ek777 uses your personal data for the following purposes:

• To create and manage your player account on the ek777 platform.
• To verify your identity and age in compliance with our legal obligations.
• To process deposits, withdrawals, and other financial transactions securely.
• To detect and prevent fraud, money laundering, and other prohibited activities.
• To provide customer support and respond to your queries and complaints.
• To send you important account notifications, security alerts, and service updates.
• To personalise your experience on the platform, including game recommendations.
• To send promotional communications where you have opted in to receive them.
• To monitor platform usage and improve the performance and features of ek777.
• To comply with applicable laws, regulations, and licensing requirements.

We do not use your data for any purpose that is incompatible with the reasons listed above. If we ever need to use your data for a new purpose, we will update this policy and notify you accordingly.

ek777 processes your personal data on the following legal grounds:

• Contract performance — processing your data is necessary to provide the services you have signed up for, including account management and payment processing.
• Legal obligation — we are required by law to collect and retain certain data for identity verification, anti-money laundering compliance, and regulatory reporting.
• Legitimate interests — we process some data to protect the security of the platform, prevent fraud, and improve our services, provided this does not override your rights.
• Consent — where we send marketing communications or use non-essential cookies, we do so only with your explicit consent, which you can withdraw at any time.

ek777 does not sell your personal data to any third party. We share your data only in the following limited circumstances:

• Payment processors — we share necessary financial data with bKash, Nagad, Rocket, and other payment providers to process your transactions.
• Identity verification providers — we may share your identity documents with licensed KYC service providers to complete verification checks.
• Fraud prevention services — we share limited data with fraud detection partners to protect the platform and all players from financial crime.
• Game providers — some game studios that supply titles to ek777 may receive anonymised usage data to support game performance and fairness audits.
• Legal authorities — we will disclose your data to law enforcement or regulatory bodies when required to do so by law or a valid legal order.

All third parties who receive your data are contractually required to handle it securely and use it only for the specific purpose for which it was shared. They are not permitted to use your data for their own marketing or commercial purposes.

When you make a deposit or request a withdrawal on ek777, your payment details are processed through encrypted, secure channels. ek777 does not store full payment account credentials on its own servers. Payment data is handled directly by our licensed payment processing partners.

• Transaction records — including amounts, dates, and payment method references — are retained for regulatory and audit purposes.
• All payment communications between your device and the ek777 platform are protected by TLS encryption.
• ek777 will never ask you to share your full bKash, Nagad, or Rocket PIN through any channel, including customer support.

ek777 uses cookies and similar technologies to make the platform work properly and to understand how players use it. Cookies are small text files stored on your device when you visit the site.

• Essential cookies — required for the platform to function. These cannot be disabled without breaking core features like login sessions and payment flows.
• Analytics cookies — help us understand which pages and games are most popular, how long players stay on the platform, and where technical issues occur. This data is aggregated and anonymised.
• Preference cookies — remember your settings and preferences, such as language and display options, so you do not have to set them again each visit.
• Marketing cookies — used only with your consent to track the effectiveness of promotional campaigns. You can opt out at any time through your account settings.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core features of the ek777 platform.

ek777 retains your personal data for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law. The general retention periods we apply are:

• Account data is retained for the duration of your active account plus a minimum of five years after account closure, in line with anti-money laundering regulations.
• Transaction records are retained for a minimum of five years from the date of the transaction.
• Customer support communications are retained for three years from the date of the interaction.
• Identity verification documents are retained for five years from the date of verification or account closure, whichever is later.
• Technical and usage data collected via cookies is retained for up to 24 months.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

ek777 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse:

• All data transmitted between your device and the ek777 platform is encrypted using TLS (Transport Layer Security).
• Sensitive data stored on our servers is encrypted at rest using industry-standard encryption protocols.
• Access to personal data within the ek777 organisation is restricted to staff who need it to perform their job functions.
• Our systems undergo regular security audits and penetration testing by independent third parties.
• We maintain an incident response plan to handle any data breaches promptly and notify affected players where required by law.

While we take every reasonable precaution, no system is completely immune to security risks. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

As a player on ek777, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected] and we will respond within a reasonable timeframe:

The ek777 platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has registered an account or provided personal data, we will immediately close the account and delete all associated data.

If you are a parent or guardian and believe that a minor in your care has registered on ek777, please contact us immediately at [email protected]. We will investigate and take appropriate action as quickly as possible.

ek777 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered players via email or an in-platform notification and update the effective date at the top of this page.

We encourage you to review this policy periodically. Your continued use of the ek777 platform after any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you should stop using the platform and contact support to close your account.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how ek777 handles your personal information, please get in touch. Our support team is available 24 hours a day, seven days a week.